Modestos joined SoftCom in 2003 and is responsible for leading its Customer Support Team.

During his tenure at SoftCom, Modestos has helped redefine company's customer support practices. He was a key contributor in the process of converting customer support from an email only support system to 24/7 phone, chat and email support to all the customers. Modestos was also instrumental in the creation of the Account Manager program, which he was a key member of, before assuming the Customer Support Manager role.

Before joining the company Modestos worked as a Service Representative for Minacs, a business process outsourcing solutions provider.

Modestos studied History and Political Science at the University of Toronto and holds a diploma in E-Business Technologies from Durham College.