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Customer Support


Expert live support on demand 24x7x365


'At SoftCom, we are extremely passionate about customer care. We recognize your time is important to you, which is why our friendly and knowledgeable staff are available whenever you may need them. We aim to answer all calls in under two minutes and support tickets in under one hour. You, as our customer, are our number one priority. If you have compliments or concerns you can always contact me directly by sending an email to supportmanager@myhosting.com. We are always eager to hear from you and welcome your suggestions.'
Elya McCleave, VP Customer Support


Expert live support is available 24x7x365 by telephone, email and there is a wealth of online self service resources that are regularly updated.


Support by telephone - 855-547-2146

Support telephone calls are connected to a customer service rep in less than 2 minutes of hold time. The customer service rep has detailed knowledge of our services and has access to many internal resources to help you solve the problems you are encountering.

Support by email

Emails received by support@softcom.com are acknowledged by an auto responder which provides a ticket number. Within 60 minutes a customer service rep will provide an email response.

Our website also provides a "Contact Us" form which can be used to send support requests.

Online Self Service Resources

SoftCom operates and updates a variety of online resources which provide a range of information on our services including:


Premium Support

Customers have the option to enhance the Customer Support service by subscribing to Premium Support. The Premium Support service assigns your company a solutions expert who can tailor solutions to your unique and changing requirements. The solutions expert becomes an extension of your IT team on an ongoing basis and ensures maximum productivity of your services.


Customer Feedback

Michael
SoftCom seems to have found the magic mix of automated self provisioning and yet still maintains excellent service levels with human contact with skilled and knowledgeable account managers empowered to actually fix and improve problems when they arise. I recommend them without hesitation.

Neil
We have been using the Exchange Professional system for several domains for over 3 years and I have to say that the system works very well and the close level of support is beyond expectation.

Tom
My companies have been a SoftCom customer for now over a decade. With 25 live websites, and hundreds of domain names, we have experienced the 'ultimate' in service, support, features, uptime, and best value for our technology dollars.