SoftCom is expanding rapidly to meet the needs of our customers worldwide. We are looking for bright and enthusiastic people to complement our outstanding team across all areas of our company. Our employees are dedicated to providing superior products and services, along with expert support, to help our customers build and maintain a successful online business. We offer industry-leading advancement and learning opportunities, as well as a full range of benefits.
Job opportunity currently available:
Intermediate System Administrator
Client Services Specialist
Customer Support Representative
Intermediate Systems Administrator
Job Summary
The successful candidate will join a Systems Administration team responsible for deploying and administering leading edge technology.
Duties and Responsibilities
- Maintain a day-to-day operation of the Windows, Exchange, Active Directory, SharePoint and associated system Farm
- Troubleshoot software compatibility issues
- Maintain enterprise backup systems
- Perform routine system level administration, including server patching, routine maintenance, upgrades, inventory, backup
- Monitor systems to ensure SLA’s are continuously met. Ensure systems are up and running 24x7x365
- Perform necessary repairs to system
- Design, build and support large Windows and UNIX/Linux server installations, including large scale databases deployments, fiber and network attached storage, clustering, load balancing and other aspects of a high performance environment
- Research, select and procure equipment as necessary
- Maintain a tight control over all servers and workstations against non approved software
- Implement disaster recovery plan for OS, servers and applications
Job Requirements
- Able to participate in rotational shift
- 2+ yrs of Hands-on experience of Windows 2003/2008 / Exchange 2007 / AD / SQL Server/Virtualization technologies
- Confident working in a large clustered environment
- Excellent knowledge of installing and troubleshooting Windows 2003/2008 Server, Active Directory, IIS7.0, FrontPage, SMTP, Pop 3 and other internet applications
- Experience with network protocols (TCP/IP, DNS, DHCP, WINS, and SNMP) and security protocols
- Experience on Veritas Backup Exec 11D
- Experience on RAID technologies, RAID5, RAID1, etc
- Superior troubleshooting and analytical skills
- Maintained more than one exchange server at a given time
- Excellent English oral and written communication skills and inter-personal skills
- Having below certifications will considered to be an asset
- Microsoft Certified IT Professional (MCITP)
- MCTS: Exchange Server 2007 certification
- MCTS on Windows Server 2008 certification
- MCSA or MCSE on Windows Server 2003.
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Client Services Specialist
Job Summary
Reporting to the Sales Manager, Client Services Specialist will provide quality support services to clients in a manner consistent with a high degree of customer satisfaction.
Duties and Responsibilities
- Efficiently manage each client interaction from first contact to resolution.
- Provides first line product support to clients through inbound and outbound telephone calls, and client visits.
- Ensure timely follow up of all customer contacts to ensure high levels of satisfaction.
- Acts as an advocate for the customer by interfacing with internal support teams in providing resolution to complex issues.
- Follows all escalation and problem resolution procedures to ensure an orderly delivery of support.
- Performs other miscellaneous duties as required to assist the customer support department in meeting its objectives.
- Follow up with clients according to service guidelines
Job Requirements
- A great personality
- Presentable in Appearance
- Willingness to learn
- Positive attitude
- Punctuality
- Good work ethic
- Well Spoken
- 1 - 2 years experience in a Client Support Role.
- A good understanding of Internet applications.
- Strong commitment to customer satisfaction.
- Excellent command of the English language both oral and written.
- Strong troubleshooting and analytical skills.
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Customer Support Representative
Job Summary
Reporting to the Manager of Customer Support, the Customer Support Representative will provide quality technology support services to external clients in a manner consistent with a high degree of customer satisfaction.
Duties and Responsibilities
- Provides first line technical and product support to clients through e-mail, fax, or telephone calls.
- Ensure timely follow up of all customer contacts to ensure high levels of satisfaction.
- Acts as an advocate for the customer by interfacing with internal support teams in providing resolution to complex issues.
- Follows all escalation and problem resolution procedures to ensure an orderly delivery of support.
- Performs other miscellaneous duties as required to assist the customer support department in meeting its objectives.
Job Requirements
- Ability to work on 24/7 shift rotation.
- 1 - 2 years experience in a technical support role.
- Excellent command of the English language both oral and written.
- A good understanding of Windows 2003/2008, IIS, FrontPage, SMTP Pop 3 and other Internet applications.
- Strong troubleshooting and analytical skills.
- Strong commitment to customer satisfaction.
- Microsoft Professional Certification is an asset.
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