SoftCom is expanding rapidly to meet the needs of our customers worldwide. We are looking for bright and enthusiastic people to complement our outstanding team across all areas of our company. Our employees are dedicated to providing superior products and services, along with expert support, to help our customers build and maintain a successful online business. We offer industry-leading advancement and learning opportunities, as well as a full range of benefits.
Job opportunities currently available:
NOC Technician - Toronto
Tier 1 Technical Support Specialists
NOC Technician - Toronto
We are currently seeking a NOC Technician to help support the internal and customer facing environment under the general direction of the NOC Team Lead, reporting to the VP of Technology and Operations. The NOC team operates the networked computing environment on a 7 x 24 rotational shift schedule. NOC Technicians are responsible for monitoring and the upkeep of the network to prevent performance issues. The successful candidate will show exceptional troubleshooting, communication, attention and dedication to all tasks that arise. If necessary, the NOC will escalate problems to the appropriate person or team.
Responsibilities
- Proactively assess and maintain the functions of the applications and infrastructure
- Monitor system and application components using different monitoring tools (IPmonitor, Zenoss, Nagios, Cacti, zabbix, nimsoft etc.)
- Respond to alarms and traps, as well as determine the severity and resolution of incidents
- Handle customer support escalations and discuss various solutions with team members
- Serve as liaison between the company and 3rd party vendors
- Generate detailed service level reports for department use
- Set up, monitor and ensure the integrity of backup activities (Symantec Backup exec, Microsoft DPM, bacula)
- Liaise with Marketing, Customer Support and Software Development teams daily to ensure highest productivity
- Datacenter installations and maintenance on servers
- Maintain accurate and up-to-date knowledgebase and documentation
- Build, deploy and manage internal and customer facing environments
Technical Skills
- Experience configuring and implementing networks, LAN
- Working knowledge of PC and server hardware, installation, deployment and troubleshooting
- Proficient with Linux and Windows Server administration
- An understanding and experience with Virtualization technology (VMware, Virtuozzo, HyperV)
- Web\Email\SharePoint\VPS hosting knowledge
- Working knowledge of RAID options and storage technologies
- Familiarity with Cisco routers, switches and networks
Key Requirements
- Post-secondary education in Computer Science or relevant discipline
- Parallels Virtuozzo, VMware, Hyper-V virtualization knowledge
- Ability to work effectively during times of crisis or stress
- Effective verbal and written communication skills
- Individual is required to work 4days a week 11 hour shifts, including overnight 10pm-9am EST, weekends and holiday shifts
- 2+ years previous experience in an IT related role
- Ability to lift 40lb objects, as well as work in cool/warm settings
If you or someone you know is interested in this role, please forward your cover letter, resume and salary expectations to careers@softcom.com. We thank all applicants for their interest, however, only those selected for an interview will be contacted. No agencies please.
Tier 1 Technical Support Specialist
We are currently seeking a tech savvy customer service representative (we call them Tier 1 Technical Support Specialists!) who has a passion for helping customers with their questions. Enquiries may come through calls, chats and tickets and this role will be responsible for the initial contact including identifying customer needs, gathering missing information, troubleshooting and escalating to the appropriate resources if they are unable to address the situation.
Qualifications
- Excellent communication and interpersonal skills, fluent written and spoken English is a must!
- 2+ years in a customer care role
- Must be familiar with internet terminology and basic system operations
- Ability to problem solve with attention to detail and accuracy
- Must have demonstrated follow up skills
- Must work well in a team environment, as well as independently
- Ability to work in a fast paced environment, can prioritize and remain focused
- Adapts well to changes and strives for continuous improvement
If you or someone you know is interested in this role, please forward your cover letter, resume and salary expectations to careers@softcom.com. We thank all applicants for their interest, however, only those selected for an interview will be contacted. No agencies please.
